All products are being directly shipped from Hong Kong. We use express shipping. However, depending on your country and region, we provide express or standard shipping followed by the condition of COVID restrictions. Express takes 2-5 days and standard takes 14-20 days. Items ordered together will always ship together.
A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.
All OOAK purchases arrive in the high quality signature eco-friendly pouch. Wrapped in our OOAK signature clear pouch and a bag. If you wish to add a card and a message, please write a memo at the check out!
Yes, we do provide international shipping to most countries. However, due to COVID restriction, we may not be able to ship to certain areas and these regions will be notified during check out.
Client shall be responsible for compliance with applicable laws and regulations regarding payment of all use taxes, duties and other taxes and the declaration of goods in their state or country of residence. Your purchase may be subject to use tax unless it’s specifically exempt from taxation. For any purchase which OOAK by SO does not collect sales tax, your country may require you to report such purchase and remit tax on a sales, use or individual income tax return.
Yes, In-store pickup of items ordered online is available at our flagship store located in Hong Kong at G/F, 9A Sun Chun St, Tai Hang. Please make sure to give us a call in advance to check the stock as some items may not be available in the store right away. Our store everyday 10:30am to 8pm.